Eleven Digital
Training Guide
  

SMS JOURNEY ACTIVITY

SMS ACTIVITY

CONFIGURATION

 

Drag and drop SMS Activity

From the Builder on the left side, there is a section at the bottom called Custom.


Select the Eleven Digital SMS Activity Icon and drag it into the Journey
 
Configure SMS Activity

Configure SMS Activity Double Click on the Icon in the Journey and the activity edit or will appear .
 
Communication Name

Enter the name of the SMS Message

 

Mobile Number

There are two choices for Mobile number: 
 Journey or Contact
 

  • Select  Journey if you want to take the phone number from the Entry Source Data.

  • Select Contact if you want to take the phone number from the system associated with the subscriber Key

 

Note

The Journey selection will only appear if the Entry Source has been configured.

 Signature / Sender ID

Select the signature or Sender ID for your message (Sender ID optional)
 
Tracking URL

Copy the URL you would like to add to your message and paste it
into the Tracking URL field. Place your cursor where you want the link to go. Select Shorten.
 
Message Body

Enter the copy into the Message Body field. Enter the copy into the Message Body field. The link and any personal should be added here.
 
Personalisation 
Place your cursor where you want the Place your cursor where you want the personalised field to be entered. Choose from Contact Data or Journey data. Find the field you want to use and select it .
 

SMS ACTIVITY

PREVIEW & TEST

 

Preview Message

Select from the Contact Key field the subscribe you would like to preview as .
 

Test Message

If you would like to send a test you will need select a data extension that has the phone number that you have access to. Select the subscriber like above. Select Test Send.


New Data Extention

Select the Setting icon, enter the name of the Select the Setting icon, enter the name of the data extension (this needs to be exact), hit enter
 

 

 

Note

The Journey selection will only appear if the Entry Source has been configured.

SMS ACTIVITY

INFORMATION

 

Phone Numbers

To send an SMS the numbers used for sending must have the country prefix in the field the system will use to send. 
 

  • 85265957770 (CORRECT)

  • +85265957770 (CORRECT) (Text Field only)

  • 65957770 (INCORRECT)

  • 852 65957770 (INCORRECT)

 

The phone numbers within the data extension you use need to be in 1 of 2 formats

  • Phone Field (Numbers Only)

  • Text Field

Communication Name

The Communication name will be used for reporting should follow a naming convention, for example, Date_Month_Campaign_Audience ie. 20190616_fun_Christmas_vip

Make sure the naming convention is split up for ease of lookup later. 

  • Find all SMS in 2019 - in the Filter type 2019

  • Find all SMS in March 2019 - Type 201903

  • Find all SMS in each year in April - Type Apr

 

Permissions

If you need to give access to someone please follow these steps:
 

  1. Using an Administrators account, go to Setup.

  2. From the Setup Home, Select Apps then Installed Pages.

  3. Select the package Eleven Digital SMS.

  4. Select the tab Access.

  5. Tick next to the person you want to give access to. 

  6. Select Save. 

Note

You can Tick 'License all current and future users in ACCOUNT NAME' if you want to give all users of your SFMC account access now and in the future.

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